Items must be unopened and in original packaging.  Gift cards, holiday products, and special orders will not be available for exchange or refund.  You will have 14 days from the date of your purchase to make an even exchange or request a refund on eligible products.  You will be responsible for return shipping fees as shipping fees are non-refundable.  To request a refund or exchange and shipping instructions, please email us at support@sensationallyot.com.