Please allow 3-5 days for processing orders before shipment. It is likely your order will be processed earlier, but remember our KITS & BINS are hand made. If you need your item for a special occasion or a "rush order," email us and we will do our best to accommodate your order.
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped. Contact us at firstname.lastname@example.org if this problem continues.
We use all purpose flour, cream of tartar, salt, oil, water, and food coloring. Cloud dough can be made without food coloring upon special request. Email us at email@example.com with your order number and we will make it happen!
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